This policy explains what information Mitake Solutions ("we", "us", "our") collects when you visit mitakesolutions.com or contact us, and what we do with it. We wrote it to describe what actually happens on this site, not a generic template.
Information we collect
We collect information only when you choose to give it to us:
- Contact form: your name, business email address, phone or WhatsApp number, country, type of business, and your website or Instagram handle if you choose to share it. The form also asks what your business is currently struggling with, what you would like to improve, how you currently get customers, how soon you want to start, and anything else you write in your own words.
- WhatsApp: if you message us on WhatsApp, we see your phone number and the content of that conversation, subject to WhatsApp's own privacy practices.
- Email: if you write to contactus@mitakesolutions.com directly, we receive your email address and whatever you send us.
We do not use cookies, tracking pixels or analytics software on this site at this time. If that changes, for example if we add analytics to understand traffic, we will update this policy first.
Like virtually any website, our hosting provider automatically records standard technical logs (such as IP address and browser type) for security and maintenance. We do not use these logs to identify individual visitors.
How we use your information
- To reply to your message and discuss your business needs.
- To keep an internal record of businesses who reach out, so we can understand which regions and industries are asking for our services. This helps us decide where to focus. This is aggregate business analysis, not marketing profiling.
We do not sell, rent or trade your personal information to anyone.
Legal basis for processing
If you are located in the UK, EU or EEA, our legal basis for processing your data is:
- Consent: you choose to submit the form or message us.
- Legitimate interests: responding to your enquiry and understanding demand for our services, in a way that does not override your rights.
How we store your information
Contact form submissions are stored on our web server and emailed to our business inbox. Access is limited to the people who run Mitake Solutions. We take reasonable technical measures to keep this information secure, including keeping the submission log outside of public web access.
How long we keep it
We keep enquiry records for as long as reasonably useful for responding to you and for our own business records, or until you ask us to delete them, whichever comes first.
Who we share it with
- Hostinger: our web hosting and email provider, which stores and transmits the data described above on our behalf.
- WhatsApp (Meta): if you message us there, governed by WhatsApp's own Privacy Policy.
We do not share your information with advertisers, data brokers, or any other third party.
International transfers
Mitake Solutions operates remotely and may access or process your information from different countries. Wherever it is processed, we take reasonable steps to keep it protected in line with this policy.
Your rights
Depending on where you live, including under the UK and EU GDPR, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Object to or restrict how we use it
- Request a copy of your data in a portable format
- Withdraw consent at any time
To exercise any of these, email contactus@mitakesolutions.com.
Children's privacy
This site is intended for business owners and is not directed at children. We do not knowingly collect information from anyone under 16.
Changes to this policy
We may update this policy as our practices change. The effective date at the top of this page reflects the latest version.
Contact
Questions about this policy or your data: contactus@mitakesolutions.com.